Returns and Refund Policy
We stand behind the quality of our VitalHabit supplements. If for any reason you are not satisfied with your purchase, or if you have simply changed your mind, we offer a straightforward returns process to ensure your experience remains positive.
14-Day Return Window
You have 14 days from the date of delivery to return any unopened and unused products for a full refund. Due to the nature of wellness supplements, we cannot accept returns for bottles that have had their safety seals broken or tampered with.
How to Initiate
To start the process, please email our team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on where to send your package to our Birmingham logistics hub.
Return Shipping
Unless the return is due to an error on our part (such as an incorrect or damaged item), the customer is responsible for the cost of return shipping. We strongly recommend using a tracked service to ensure the package reaches our office safely.
Processing Time
Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days. Funds are credited back to the original payment method. Please note that banks may take additional time to post the transaction.
Service Protocols & Exceptions
Our satisfaction guarantee is built on a foundation of integrity. We maintain strict hygiene standards to ensure every bottle reaching a customer is in pristine, untampered condition.
Quality Verification Unit
Damaged or Incorrect Orders
If you receive the wrong product or if the bottle arrived damaged, please let us know immediately. In these cases, we will cover the return shipping costs and send out a replacement or issue a full refund at no extra charge to you.
Subscription Cancellations
If you are part of our regular delivery program, you can cancel or pause your subscription at any time through your account portal. Cancellations must be made at least 48 hours before the next scheduled dispatch to avoid being charged for that month's order.
Exchanges Protocol
We do not offer direct exchanges. If you would like to try a different supplement, please return the unopened item for a refund and place a new order through our website. This ensures the fastest turnaround time for your new products.
Satisfaction Guarantee
Your trust is our most valuable asset. Our Birmingham-based team is committed to ensuring that every interaction with VitalHabit meets the highest standards of professional service.
Mailing Address
VitalHabit HQ
21 Colmore Row
Birmingham, B3 2QD
United Kingdom
